Help Desk (LearnCenter users only)
Make sure your computer system meets the technical system requirements for AACN E-Learning
before calling the Help Desk (if you're a LearnCenter user) because only systems which meet the requirements are supported by the Help Desk. If your system is not set up correctly, your E-Learning courses and tests will not function properly.
Please do not contact the Help Desk for non-technical issues because the Help Desk does not have access to customer-specific or product information. Instead you can contact a member of our customer support team for inquiries about product information specific to your unique needs or to assist you with advanced learning administration. They can help you with tasks like ordering additional end user licenses, renewing your site license, or changing a Site Manager. You can send an email to the customer support team or call them at 1-800-899-0573.
All nonLearnCenter users, please contact your technical support team:
- Healthstream/HLC Support - 1-800-521-0574 or email email@example.com, available 7am to 7pm Central M-F, except holidays
- MC Strategies Support - 1-800-222-9570
- Health Care Source Support (formerly NetLearning/Cengage) - call 1-877-284-4357 or email firstname.lastname@example.org
- HCCS Support - call 1-516-478-4100 or email email@example.com, available M-F, 9am-6:30PM ET
Outstanding LearnCenter Issues & Updates
|Please contact the Help Desk at the phone number listed above to inquire if we have identified a workaround for any of these outstanding issues or for an update.|
|Weekly Maintenance Window
|Oracle, the LearnCenter vendor, typically schedules their regular Maintenance Window every Thursday evening from 5:00 p.m. to 8:00 p.m. Pacific Time. There may or may not be a brief interruption of service during this time. This window is for routine system maintenance, if needed, and should not affect any of the functionality in the LearnCenter.
In addition, CHCA's maintenance window for the Essentials of Pediatric Critical Care Orientation (EPCCO) course is scheduled the first Saturday of each month from 6AM to 8AM CST, and delayed one week if it falls upon a holiday. This applies to the EPCCO courseware only, not to the EPCCO tests or CNE (or any other curricula).
|Bulk Import Function
||The Bulk Import function (adding multiple new user accounts at one time)is displaying an error message and not allowing the import of the Bulk Import file. There is a scheduled fix for this on 10/3/13. In the meantime, site managers will need to add/create each new user manually and then add them into a group if using groups for enrollments.
|IE 10 Browser Not Supported
||The LearnCenter doesn't support Internet Explorer (IE) v10 at this time. This version of the IE browser doesn't track the courses accurately. Oracle, the LearnCenter vendor, is working on a solution. In the meantime, you can switch to Firefox or Chrome browsers, or call the Help Desk at 1-800-714-2226 (AACN) for assistance setting up “compatibility mode” in IE 10 or another browser.
|Enhancements to LearnCenter CNE Approval Process and CE Center
||The CNE Approval process was changed on 7/31/13 for the ENMO, EPCCO, Pharmacology and Basic ECG courses (not the ECCO course). Site Manager approval is no longer needed for these four courses. The LearnCenter system is now automatically checking for completion status and giving access to the CE Center CNE evaluation. CNE is now found on the Tests and CNE Credits pages (from the My Courses, Tests and CNE page). The ECCO CNE approval process will remain the same and it's test page includes the CNE Approval links.
The CE Center has also been enhanced. The "Take Test" is replaced with "Get CNE" and you will be asked to log into the CE Center prior to taking your evaluation and getting your certificate. Note the CE Center login is NOT the same as the LearnCenter login. The CE Center is a separate system you have access to even after your access to the LearnCenter expires. The CE Center login is the same as your AACN account login. If you don't already have one, you'll be asked to create an account to access your certificates.
|Essentials of Pediatric Critical Care Orientation Browser Support
||The Essentials of Pediatric Critical Care Orientation course is only supported by the Internet Explorer browser at this time. CHA, the publisher of the course, is currently working on upgrading the content to support all browsers.
|CNE Certificate not displaying
||The newest version of Adobe Reader (Adobe Reader X) is incompatible with the certificates in the AACN CE Center. If your certificate doesn't display, uninstall Adobe Reader X and reinstall a previous version of Adobe Reader (Versions 9.3 and 9.4). Contact the Help Desk if you need assistance.
|LearnCenter Data Migration IT Information
||The LearnCenter data migration was deployed successfully by the vendor on 9/25/12.
IT/IS Team Member: Please download the "AACN_LearnCenter_Data_Migration_Preparation_Guide" containing the instructions on how to configure your Firewall and/or Mail Relay. This may affect your LearnCenter users accessing their LearnCenter and receiving system emails. This is also useful information for new AACN E-Learning customers for users to receive emails.