Get Help
If you require support for a specific technical problem related to AACN E-Learning, you can contact our Help Desk anytime 24x7, even on holidays. Use our Help Desk to submit a request for support with technology issues like system failures, error messages, login failures, and web browser configurations.
Help Desk
Make sure your computer system meets the
technical system requirements for AACN E-Learning before calling the Help Desk because only systems which meet the requirements are supported by the Help Desk. If your system is not set up correctly, your E-Learning will not function properly.
Please do not contact the Help Desk for non-technical issues because the Help Desk does not have access to customer-specific or product information. Instead you can contact a member of our customer support team for inquiries about product information specific to your unique needs or to assist you with advanced learning administration. They can help you with tasks like ordering additional end user licenses, renewing your site license, or changing a Site Manager. You can send an email to the customer support team or call them at 1-800-899-0573.
Self-Support
Outstanding LearnCenter Issues & Updates
| Issue |
Date Posted |
Status |
Target Resolution |
| Please contact the Help Desk at the phone number listed above to inquire if we have identified a workaround for any of these outstanding issues or for an update. |
| Weekly Maintenance Window |
01/2011
TBA
|
We have a regular Maintenance Window scheduled every Thursday evening from 5:00 p.m. to 8:00 p.m. Pacific Time. There may or may not be a brief interruption of service during this time. This window is for routine system maintenance, if needed, and should not affect any of the functionality in the LearnCenter.
In addition, CHCA's maintenance window for the Essentials of Pediatric Critical Care Orientation (EPCCO) course is scheduled the first Saturday of each month from 6AM to 8AM CST, and delayed one week if it falls upon a holiday. This applies to the EPCCO courseware only, not to the EPCCO tests or CNE (or any other curricula). |
Ongoing |
| Test System Scheduled Outage |
01/23/13 |
The RIVA test system will be down for approximately 30 minutes starting Sunday 1/27/13 @ 12:00 a.m. You will be unable to take any tests during this outage. Please plan to exit any tests before the outage begins to avoid any test result issues. This outage does not affect taking courses or getting CNE, only test-taking. |
01/27/13 |
| LearnCenter Data Migration IT Information |
05/9/12 |
The LearnCenter data migration was deployed successfully by the vendor on 9/25/12.
IT/IS Team Member: Please download the "AACN_LearnCenter_Data_Migration_Preparation_Guide" containing the instructions on how to configure your Firewall and/or Mail Relay. This may affect your LearnCenter users accessing their LearnCenter and receiving system emails. |
Ongoing |
| Essentials of Pediatric Critical Care Orientation browser support |
|
The Essentials of Pediatric Critical Care Orientation course is only supported by the Internet Explorer browser at this time. CHCA, the publisher of the course, is currently working on upgrading the content to support all browsers. |
TBD |
| CNE Certificate not displaying |
|
The newest version of Adobe Reader (Adobe Reader X) is incompatible with the certificates in the AACN CE Center. If your certificate doesn't display, uninstall Adobe Reader X and reinstall a previous version of Adobe Reader (Versions 9.3 and 9.4). Contact the Help Desk if you need assistance. |
Ongoing |
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